Refund and Cancellation Policy

1. Subscription Cancellation

You may cancel your subscription at any time from your account settings or by contacting support. After cancellation, you will retain access to paid features until the end of the current billing period. No pro-rated refunds are offered for partial months. Cancellation does not waive payment for amounts already accrued.

2. Refund Policy

We offer the following refund terms:

• Annual plans: full refund within 14 days of purchase (legal withdrawal right) and pro-rated refund thereafter
• Monthly plans: no refunds for partial months
• Setup or activation fees: non-refundable
• Additional services: refunded on a case-by-case basis

3. Service Credits

Service credits based on the SLA (as defined in our SLA) are applied as account credits and are not redeemable for cash. Credits expire 12 months after issuance if unused.

4. Free Trial

Free trial users do not pay and may cancel at any time. When moving from a paid plan to the free plan, access to paid features is restricted at the end of the current billing period.

5. Data Export

After cancellation, you may export your data for 30 days after the subscription ends. After this period, data is permanently deleted, unless required for legal compliance or dispute resolution.

6. Chargebacks and Fraud

If you initiate an unjustified chargeback, your account will be suspended while the dispute is resolved and may be terminated if the chargeback succeeds or repeats. Fraudulent or abusive chargebacks will be referred to competent authorities and may result in legal action. If the dispute is resolved in our favor, the service may be reactivated, subject to a €25 administrative fee.

7. Contact

To request a refund or resolve any billing issue: support@ethercam.com.