1. Information We Collect
We collect: (i) account data (email, name, avatar); (ii) usage data (streams, recordings, duration, IP address, access logs); (iii) payment data, securely processed by our payment processor Stripe (we do not store card numbers); and (iv) technical device and browser data. We only collect data strictly necessary to provide the Service.
2. How We Use Information
We use your data to: provide the streaming and recording service, process payments, authenticate you, send service and billing notifications, ensure security and prevent fraud or abuse, and improve the Platform. We do not use your content to train AI models nor sell it to third parties. Processing is based on contract performance, legitimate interest and, where applicable, your consent.
3. Storage of Streams and Recordings
Your streams and recordings are stored on your own server and volume, which you control. They are private unless you make them public. Recordings are retained while your subscription is active and during your plan's retention period; you may delete them at any time. Account data is retained while your account exists and, after deletion, for the legally required period.
4. Your Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR) and applicable law, you have the right to: access, rectify and erase your data; restrict or object to processing; data portability; withdraw consent at any time; and lodge a complaint with the Spanish Data Protection Agency (AEPD) or another competent supervisory authority. To exercise these rights, write to us at support@ethercam.com.
5. Data Sharing
We share data exclusively with the processors necessary for the Service: DigitalOcean (infrastructure and hosting), Stripe (payments), Clerk (authentication) and, where applicable, email providers. All of them are bound by data processing agreements. We do not sell or rent personal data to third parties. We will only disclose data when required by law, a court order or to protect our legitimate rights.
6. Data Security
We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss or alteration: encryption in transit (TLS), access controls, monitoring and incident response procedures. However, no system is completely secure; we cannot guarantee absolute security.
7. Minors
The Platform is not directed to individuals under 18 and we do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor without adequate parental consent, we will delete it without undue delay. If you are a parent or guardian and believe your child has provided us with data, contact support@ethercam.com.
8. Cookies and Similar Technologies
We use cookies and similar technologies for the essential operation of the Platform (sessions, authentication), analytics and preferences. You can manage cookies from your browser, although some features may stop working properly. See our Cookie Policy for more details.
9. Changes to This Policy
We may update this Policy periodically. We will publish the current version on this page with its last updated date. Material changes will be notified by email or through a notice on the Platform.
10. Contact
For privacy questions or to exercise your rights: support@ethercam.com.